Frequently Asked Questions
Everything you need to know about your MARTÏ experience.
What is the standard shipping timeframe?
We offer worldwide express shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-10 business days depending on your location.
How do I return or exchange an item?
MARTÏ offers a 30-day return policy. Items must be in their original condition with all tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored pieces or checking the fit notes in the description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible payment options via Klarna and Afterpay.
Are your materials sustainably sourced?
At MARTÏ, we prioritize quality and ethics. 80% of our current collection is made from organic or recycled fibers, and we work exclusively with certified fair-trade manufacturing partners.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer concierge team.